How Pharmacists Verify Prescriptions on sureCova

Prescription Verification by Pharmacists

Pharmacists are required to scan the prescription's QR code to confirm that the medication order is valid before dispensing the prescribed medicines.

If a pharmacist encounters a problem with a prescription or has concerns about a prescribed medication, they can contact the prescribing doctor directly using the “Contact Doctor” button that appears below the prescription. Alternatively, they can contact sureCova at support@surecova.com.

When a pharmacist contacts you through the platform, you will receive an in-app notification. You are expected to respond as soon as possible to resolve the issue and avoid unnecessary delays in dispensing the medication.

As the prescribing doctor, ensure that your contact information is accurate and that you can respond appropriately to legitimate queries about prescriptions you have issued.

For more information, kindly review the sureCova Prescription Policy.