1. Our Prescribing Model
sureCova operates a two-doctor compliance structure for prescriptions. Your Personal Doctor manages your ongoing relationship, history, and care plan. A Licensed Prescribing Doctor — locally licensed in your jurisdiction — reviews and authorizes any prescription before it is issued.
When a prescription is clinically indicated, no prescription is issued without review and sign-off by a doctor licensed to prescribe in the patient's own country or state. Not every consultation results in a prescription, and a consultation is never a guarantee that one will be issued.
2. What We Prescribe
Prescriptions on sureCova are limited to conditions manageable through consultation, history review, and follow-up — chronic conditions such as hypertension, diabetes, thyroid disorders, and similar conditions that do not require in-person physical examination or emergency intervention.
We do not prescribe:
- Controlled substances or narcotics.
- Medications with high abuse potential.
- Medications prohibited by local law.
- Medications requiring in-person examination, diagnostic imaging, or lab work that cannot be verified remotely.
- Medications requiring mandatory in-person assessment or ongoing physical monitoring.
3. How a Prescription Is Issued
A prescription follows a defined path, and the prescribing doctor exercises independent medical judgment at every step — they are not obligated to issue a prescription based on the personal doctor's recommendation alone.
- Consultation with your personal doctor, including history and current symptoms or results.
- Clinical documentation of the consultation.
- Review by a locally licensed prescribing doctor in your jurisdiction.
- Prescription issued only after this second-doctor review confirms it is appropriate and legally valid in your location.
4. Cross-Border Compliance
Because prescribing laws differ by country and region, sureCova only issues a prescription once it has been confirmed valid under the laws of the patient's location. If local law requires an in-person consultation, additional verification, or a locally registered pharmacy for dispensing, sureCova will inform you before proceeding.
5. Where Prescriptions Are Filled
Prescriptions are issued electronically and can generally be filled at licensed pharmacies that accept electronically issued prescriptions under applicable local law. Some jurisdictions maintain national e-prescription systems with additional requirements; sureCova will inform you if this affects your prescription.
6. Prescription Renewals
Repeat or renewal prescriptions are never issued automatically. Every renewal requires fresh clinical review, and the prescribing doctor may request an updated consultation, current results, or additional history before renewing.
7. Prescription Refusal
A prescribing doctor may decline to issue a prescription if the consultation does not provide sufficient clinical basis, if the medication requested falls outside the scope of remote care, or if local law prohibits remote prescribing for that condition. Patients will be informed of the reason and, where appropriate, referred for in-person care.
8. Emergency Care
sureCova is not an emergency medical service. If you are experiencing a medical emergency, seek immediate local emergency care.
9. Patient Responsibility
Patients are responsible for providing accurate medical history and for informing their doctor of any change in condition, other medications, or allergies. Misrepresentation of medical history may result in suspension of prescribing privileges on the platform.
10. Data and Records
All prescriptions and the consultations behind them are retained as part of your medical record on sureCova, in line with our Privacy Policy.