Ideas on the two-doctor model, chronic-condition management, and building a global practice.
Understand sureCova's Refund and Cancellation Policy, including the 24-hour grace period, refund eligibility, subscription cancellations, and how to submit a refund request. Learn how sureCova reviews payment issues, processes approved refunds, and handles unauthorised transactions while respecting applicable consumer rights.
SureCova Admin
10/15/2026 · 5 min read
Learn how to get help with your sureCova doctor account and Personal Doctor practice. Find out how to report technical issues, resolve account and verification problems, address payment and payout discrepancies, and get support with prescription-related processes while protecting your account security and patient confidentiality.
Oct 15, 2026 · 5 min read
Learn how to handle patient complaints, clinical disagreements, prescription concerns, payment disputes, and other issues that may arise on sureCova. Understand the clinical dispute resolution process, when to escalate concerns to sureCova support, and how to resolve disagreements professionally while prioritising patient safety, confidentiality, and accountability.
Learn the professional standards every doctor on sureCova must follow to provide safe, responsible, and continuous patient care. Understand patient confidentiality, clinical documentation, professional communication, emergency escalation, appropriate referrals, and the importance of practising within your competence and authorised scope of practice.
Learn how cross-border healthcare works on sureCova, including the roles of Personal Doctors and locally licensed Prescribing Doctors. Understand the mandatory prescription review and authorisation process, how to manage patients in other countries, and how to maintain continuity of care while following the required cross-border prescribing workflow.
Learn how payments work on sureCova, from patient subscriptions and the 80/20 revenue-sharing model to platform fees, cross-border compliance fees, and payouts. Discover how to track your earnings, understand payment timelines, and manage refund, cancellation, and payment-related issues as you grow your Personal Doctor practice.
Learn how to check in with patients, monitor their progress, and support them between clinic visits.
Learn how pharmacists verify prescriptions on sureCova by scanning the prescription QR code before dispensing medication. Discover how pharmacists can contact the prescribing doctor to resolve prescription concerns and how doctors can respond promptly to support safe and timely dispensing.
Learn how to manage patient consultations on sureCova, from starting conversations and documenting clinical interactions to writing prescriptions, requesting investigations, and scheduling follow-ups. Discover how to use the platform's tools to provide safe, organised, and continuous care for your Personal Doctor patients.
Learn how to get your first 10 subscribers as a doctor on sureCova. Discover how to introduce your Personal Doctor service, invite existing and new patients, guide them through onboarding, and use your Grow Panel tools—including profile links, QR codes, digital doctor cards, and announcement images—to turn patient interest into subscriptions.
Learn how to set up your sureCova Personal Doctor practice by writing a professional bio, setting your service prices in local currency and US dollars, configuring your availability and response times, and setting up your payout accounts to receive payments.
This section guides doctors through joining sureCova, creating an account, completing their professional profile, uploading credentials for verification, selecting their specialty and subspecialty, and exploring the doctor dashboard. Learn how to complete the onboarding process and get approved to receive patients on sureCova.
This comprehensive guide walks doctors through joining sureCova, setting up their Personal Doctor practice, onboarding patients, managing consultations, providing continuous follow-up care, understanding payments and earnings, navigating cross-border healthcare, and maintaining professional standards.
Nigerian doctors shouldn't have to leave the country to access global opportunities. sureCova enables doctors to build online practices, maintain patient relationships across borders, and earn from patients locally and internationally.
Aug 25, 2026 · 5 min read
sureCova’s two-doctor model is designed to preserve trusted doctor-patient relationships across borders while respecting local medical licensing requirements. By combining a patient’s personal doctor with a locally licensed prescribing doctor, sureCova creates a structured pathway for cross-border care and prescription authorization
Aug 23, 2026 · 5 min read
Leaving the hospital should not mean leaving your doctor behind.
Jul 22, 2026 · 5 min read
Build your own online practice. Earn in local and foreign currencies.
Jul 20, 2026 · 5 min read
